Return Policy
Effective Date: October 15, 2024
At ShimmerVaultt, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.
1. Return Period
You have 30 days from the date of delivery to initiate a return for any item purchased from our store.
2. Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in their original condition.
- In the original packaging, including any tags or labels.
3. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized jewelry.
- Final sale items marked as such at the time of purchase.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [contact email] to request a return authorization.
- Provide your order number and the reason for the return.
- We will provide you with instructions on how to return your item.
5. Shipping Costs
- You are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
6. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within a certain number of days and credited back to your original payment method.
7. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
8. Contact Us
Street: 907 Blue Heron Blvd Osteen, Florida, United States
Phone number: (336) 877-4286
Email: info@shimmervaultt.com
Website: shimmervaultt.com
