Shipping Policy

Effective Date: January 17, 2025

At Shimmer Vault, we are dedicated to providing you with a smooth and efficient shopping experience, including reliable and timely delivery of your jewelry. Our Shipping Policy outlines the procedures and guidelines related to the processing and delivery of your orders. By making a purchase on our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We offer shipping to U.S. addresses only at this time. Unfortunately, we do not currently offer international shipping. If you are located outside the United States, please check back periodically for updates regarding international shipping options.

2. Order Processing Time

  • Processing Time: All orders are typically processed within 1-2 business days of receiving your order. Business days are Monday through Friday, excluding holidays. Orders placed after 3:00 PM EST may be processed the next business day.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your order. When your order is shipped, we will send you an email with tracking information.

3. Shipping Methods and Delivery Time

We offer a range of shipping options to meet your needs. The available methods and estimated delivery times are:

  • Standard Shipping:

    • Delivery time: 5-7 business days
    • Cost: Calculated at checkout

  • Expedited Shipping:

    • Delivery time: 2-3 business days
    • Cost: Calculated at checkout

  • Overnight Shipping (Next Business Day):

    • Delivery time: 1 business day
    • Cost: Calculated at checkout

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, or carrier delays.

4. Shipping Rates

Shipping costs are calculated based on the size, weight, and destination of your order. The shipping cost will be shown to you during checkout before you finalize your purchase. We offer the following shipping options:

  • Free Standard Shipping: Available on orders over $100 (within the U.S. only).
  • Flat-rate Shipping: For orders under $100, flat-rate shipping will apply depending on your location.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to track your shipment. You can use this tracking number to monitor the progress of your delivery.

If you do not receive your tracking number, please check your spam folder, or feel free to contact us at info@shimmervaultt.com for assistance.

6. Shipping Delays

While we strive to ship your order in a timely manner, certain situations may cause delays, such as:

  • Severe weather conditions
  • Shipping carrier issues or strikes
  • Holidays and peak shopping seasons (e.g., Black Friday, Christmas)
  • High volume of orders during sales events

If there are any significant delays in shipping your order, we will notify you as soon as possible.

7. Incorrect Shipping Information

Please ensure that the shipping information you provide is correct. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice any errors in your shipping information after placing your order, please contact us immediately at info@shimmervaultt.com so we can assist you in updating it.

8. Lost or Damaged Items

In the rare case that your order is lost or arrives damaged, please contact us within 7 days of receiving your order, and we will assist you in resolving the issue.

  • Lost Packages: If the carrier confirms your package is lost, we will either send a replacement or issue a refund, depending on the circumstances.
  • Damaged Items: If your item is damaged during shipping, please take photos of the damage and email them to us at info@shimmervaultt.com along with your order number. We will review the situation and offer a replacement or refund as needed.

9. Returns Due to Shipping Issues

If you receive an incorrect or damaged item due to a shipping error, please refer to our Refund and Returns Policy for instructions on how to proceed with a return or exchange.

10. Contact Us

If you have any questions or concerns regarding your order, shipping methods, or delivery, please do not hesitate to contact us:

Shimmer Vault
907 Blue Heron Blvd,
Osteen, Florida,
United States

Phone: (336) 877-4286
Email: info@shimmervaultt.com
Website: shimmervaultt.com

Thank you for shopping with Shimmer Vault! We are dedicated to providing you with exceptional customer service and a delightful shopping experience. If you have any questions or need assistance, we’re always happy to help!